Returns Policy

Last updated: 27 September 2026

This Returns Policy applies to goods supplied by Lawson Services Pty Ltd (ABN 19 080 656 800), trading as Lawson Automotive.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Where goods do not meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances.

Made-to-order and custom goods

Lawson Automotive drawer systems, false floors, electrical systems and many accessories are manufactured or configured to order. We do not accept returns for change of mind on custom-manufactured, made-to-order or specially configured goods, except where required by law.

Change of mind

We are not obliged to provide a refund, exchange or credit where you have changed your mind, ordered incorrectly, no longer need the goods or have found them cheaper elsewhere.

Approved returns

If we approve a return in writing, the goods must be unused, complete, in their original condition and safely packaged. Return freight and insurance are at your cost unless the return relates to a confirmed fault, incorrect goods supplied by us or another matter for which we are responsible. Restocking or administration fees may apply to approved non-fault returns.

Damage, shortages and faults

Please inspect goods promptly after delivery and contact us in writing within 48 hours if you notice transit damage, a shortage or an apparent defect. Include your order details and clear photographs where possible. We will assess the issue and work with you on the appropriate remedy.

Warranty claims

Any applicable Lawson Automotive warranty is subject to correct installation, proper use and the warranty terms supplied with the goods. Third-party components are covered by the relevant manufacturer warranty. Incorrect installation, misuse, overloading, unauthorised modification and electrical faults may affect warranty coverage.

How to request a return or warranty assessment

Email roy@lawsonautomotive.com.au with your name, order or quote number, a description of the issue and photographs where relevant. Please do not return goods without written instructions from us.