Terms and Conditions

Last updated: 1 October 2026

1. WHO WE ARE

These terms apply to the supply of goods by Lawson Services Pty Ltd, trading as Lawson Automotive, ABN 19 080 656 800. In these terms, “we”, “us” and “our” mean Lawson Services Pty Ltd. “Goods” means our drawer systems, false floors, electrical systems, accessories and any other goods supplied by us. “Quote” means a quote we issue.

2. QUOTES AND ORDERS

Quotes are subject to these terms. Unless otherwise stated, a quote remains open for the stated period or, if no period is stated, for 30 days, unless withdrawn by us earlier in writing. You may accept a quote by signing and returning it and paying the stated deposit, accepting by telephone and paying the deposit, accepting by email and paying the deposit, or ordering through our website. By accepting a quote or placing an order, you accept these terms without amendment. We may accept a purchase order at our discretion. These terms apply to an accepted purchase order to the exclusion of any conflicting terms in that purchase order, to the extent permitted by law.

3. ORDER ACCEPTANCE AND AVAILABILITY

We may refuse an order within 7 days after receiving your acceptance, including where goods are unavailable. Most storage systems are manufactured to order and stock is not generally held. We will advise applicable production lead times when your order is placed. If we refuse an accepted order after payment has been made, we may offer alternative goods or cancel all or part of the order and refund the relevant amount as soon as reasonably practicable and no later than 30 days after cancellation.

4. SPECIFICATIONS AND SUITABILITY

Drawings, specifications, advertising, images, colours, weights, dimensions, performance details and other descriptions are approximate unless expressly stated otherwise in writing. We may make reasonable changes to design, materials or components where required. You are responsible for providing accurate information and for confirming that goods are suitable for your intended use, vehicle model and trim, existing accessories and prior modifications. Aftermarket accessories and vehicle variations may affect fitment.

5. PRICES, PAYMENT AND DEPOSITS

All prices are in Australian dollars and include GST unless stated otherwise. Online orders must be paid at the time of purchase unless we state otherwise. Other orders require the deposit stated in the quote. Orders under $1,000 require full payment unless agreed otherwise in writing. Unless otherwise stated, balances are due before dispatch or at completion of installation. Accounts are due within 7 days. We may charge reasonable storage costs for goods not collected or paid for when due. Prices are based on costs at the time of quote. If material, freight, labour or other costs increase before completion, we will notify you and seek your acceptance before proceeding.

6. DELIVERY, INSTALLATION AND USE

Our Shipping Policy forms part of these terms. Delivery dates are estimates. You must provide a correct address and accept delivery where required. Unless we agree otherwise in writing, goods are supplied for self-installation or installation by your chosen installer. You are responsible for correct installation, use within intended limits, following instructions, and ensuring electrical work complies with applicable standards. We are not responsible for loss or damage caused by incorrect installation, misuse, overloading, unauthorised modifications, failure to follow instructions, or acts or omissions of you or a third party, except to the extent required by law.

7. RETURNS, WARRANTIES AND AUSTRALIAN CONSUMER LAW

Our Return and Refund Policy forms part of these terms. Custom manufactured and made-to-order goods are not eligible for a change-of-mind return unless we agree otherwise in writing. This does not affect your rights under the Australian Consumer Law. Any stated warranty is subject to correct installation and proper use. It does not cover incorrect installation, misuse, overloading, unauthorised third-party modification or electrical faults caused after supply. Third-party components are covered by the relevant manufacturer warranty where applicable. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

8. CANCELLATIONS, TITLE AND UNCOLLECTED GOODS

You may cancel an order only with our written consent. For a custom or made-to-order order, you may be required to pay reasonable costs we have incurred up to the date of cancellation, including materials, labour, administration and freight costs. Any refund will be assessed in accordance with the Australian Consumer Law. Ownership of goods remains with us until we receive full payment. We may retain goods until payment is received. Uncollected goods may incur reasonable storage fees and may be resold or disposed of after reasonable notice, to the extent permitted by law.

9. LIABILITY

To the maximum extent permitted by law, our liability is limited to the remedies required by law, including repair, replacement, refund or compensation where applicable. We are not liable for indirect or consequential loss, loss of business or income, or damage to vehicles or equipment, except where liability cannot lawfully be excluded.

10. GENERAL

If you accept a quote or issue a purchase order for an entity, you warrant that you are authorised to do so. A director or trustee who accepts a quote or issues a purchase order also agrees, to the extent permitted by law, to personally guarantee the obligations of the contracting entity. We are not responsible for delays caused by events outside our reasonable control. All intellectual property in our goods, designs, website and materials remains our property. These terms are governed by the laws of South Australia, Australia.

CONTACT

Email sales@lawsonautomotive.com.au or call 1300 300 450.