Shipping policy

SHIPPING POLICY Last updated: 1 October 2026 This policy applies to goods supplied by Lawson Services Pty Ltd, trading as Lawson Automotive (ABN 19 080 656 800). AUSTRALIA-WIDE DELIVERY We supply and arrange delivery across Australia. Freight is quoted or confirmed for your order before dispatch unless otherwise agreed in writing. Delivery times depend on the product, production schedule, destination and carrier service. MADE-TO-ORDER GOODS Most Lawson Automotive drawer systems, false floors, electrical systems and vehicle-specific accessories are manufactured to order. Stock is not generally held unless we expressly confirm otherwise. We will advise the expected production lead time when your order is placed. Dispatch and delivery dates are estimates only. We will keep you informed of material changes to the expected timing. Nothing in this policy limits any rights you may have under the Australian Consumer Law where a delay is unreasonable or a consumer guarantee is not met. PAYMENT BEFORE DISPATCH Unless we agree otherwise in writing, the outstanding balance for your order must be paid before dispatch. Orders placed online must be paid in full at the time of purchase unless stated otherwise. DELIVERY ADDRESS AND RECEIPT OF GOODS You are responsible for providing a complete and accurate delivery address and ensuring someone is available to receive the goods where required. Some products are large or heavy and may need assistance to unload safely. If delivery cannot be completed because the address is incorrect, no one is available to receive the goods, or we do not receive required instructions, additional delivery, storage or return-to-sender charges may apply. INSPECTION ON DELIVERY Please inspect the packaging and goods as soon as reasonably possible after delivery. If there is visible transit damage, take photographs and notify the carrier and us promptly. We ask that shortages, damage or defects are reported within 48 hours where practicable so we can investigate quickly. This request does not limit your rights under the Australian Consumer Law. RISK AND TRANSIT INSURANCE Risk in goods passes to you on dispatch, unless the Australian Consumer Law provides otherwise. We do not insure goods in transit unless we agree to do so in writing. You may wish to arrange your own transit insurance for high-value deliveries. INSTALLATION Unless we expressly agree otherwise in writing, goods are supplied for self-installation or installation by your chosen installer. You are responsible for ensuring the goods are compatible with your vehicle and any existing accessories or modifications, and that installation is carried out correctly and in accordance with applicable instructions and standards. CONTACT For delivery questions, email sales@lawsonautomotive.com.au or call 1300 300 450.